Back

Privacy Policy

Last updated: 5 August 2026

Exhal Fragrance operates this store and website, including the information, content, features, tools, products and services, in order to provide you, the customer, with a suitable shopping experience (the "Services"). Exhal Fragrance is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or carry out any other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood what is described regarding the collection, use and disclosure of your information.

PERSONAL DATA WE COLLECT OR PROCESS

When we use the term "personal data", we mean information that identifies, or is reasonably linkable to, you or another person. Personal data does not include information collected anonymously or in a way that has been anonymised so that it can no longer identify you or be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data:

  • Contact details including name, address, billing address, shipping address, telephone number and email address.
  • Financial data including credit card, debit card and financial account numbers, card payment data, financial account data, transaction details, form of payment, payment confirmation and other payment details.
  • Account data including username, password, security questions, preferences and settings.
  • Transaction data including items you view, add to your cart, add to a wish list or purchase, return, exchange or delete, and past transactions.
  • Communications with us including information you include in communications with us, for example if you submit a dispute to customer support.
  • Device information including information about your device, browser or connection network, IP address and other unique identifiers.
  • Usage information including information about your interaction with the Services, as well as how and when you interact with or browse the Services.

SOURCES OF PERSONAL DATA

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on our behalf;
  • From our partners or third parties.

HOW WE USE YOUR PERSONAL DATA

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

  • Providing, personalising and improving the Services. We use your personal data to provide you with the Services, as well as to perform our contract with you; process your payments; fulfil your orders; remember your preferences and the items you're interested in; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and create a personalised shopping experience.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications by email, text message or post, and to show you online adverts for products and services within our Services or on other websites.
  • Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or act on fraudulent, illegal, unsafe or harmful activity; and protect public security and our services.
  • Communicating with you. We use your personal data to provide customer support; provide you with responses; offer you effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal data in accordance with applicable law or in response to valid legal process, including requests from authorities or government agencies.

HOW WE DISCLOSE PERSONAL DATA

In certain circumstances we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties that perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, storage, fulfilment and shipping).
  • With business and marketing partners to provide you with marketing services and advertisements. We use Shopify to provide personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share your data for this purpose — contact us using the details at the bottom of this page to exercise that right.
  • When you ask or authorise us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights and those of our users or other people.

OUR RELATIONSHIP WITH SHOPIFY

The Services are supported by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. The data you submit to the Services will be transmitted to and shared with Shopify and third parties who may reside in countries other than your own. To help protect, grow and improve our business, we use certain advanced Shopify features that incorporate the data and information received from you through your interactions with our store, as well as with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal data for these purposes. For more information on how Shopify uses your personal data and the rights you may have, you can consult Shopify's Consumer Privacy Policy (shopify.com/legal/privacy/app-users). Depending on where you live, you may exercise certain rights relating to your personal data via Shopify's Privacy Portal (privacy.shopify.com/en).

THIRD-PARTY WEBSITES AND LINKS

The Services may feature links to websites or other online platforms operated by third parties. If you open links to sites not affiliated with or controlled by us, you may need to agree to their own privacy and security policies and other terms and conditions. We do not guarantee, and are not responsible for, the privacy or security of such sites, nor the accuracy, truthfulness or reliability of the information they contain.

CHILDREN'S DATA

The Services are not intended for use by minors, and we do not knowingly collect personal data from children below the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the contact details below to request its deletion.

SECURITY AND RETENTION OF DATA

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security". We recommend using only secure channels to communicate sensitive or confidential information to us. How long we retain personal data depends on a number of factors, such as whether we need the data to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have one or more of the rights listed below regarding your personal data. However, these rights are not absolute and may apply only in certain circumstances.

  • Right to know/access. You may have the right to request access to your personal data held by us.
  • Right to delete. You may have the right to request the deletion of your personal data held by us.
  • Right to correct. You may have the right to request correction of your personal data held by us.
  • Right to data portability. You may have the right to receive a copy of your personal data held by us and to ask us to transfer it to a third party, in certain circumstances.
  • Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time using the unsubscribe option included in our emails.

If you reside in the United Kingdom or the European Economic Area, and subject to the restrictions and limits imposed by local law, you may also exercise the following rights:

  • Objection to processing and restriction of processing: you may have the right to ask us to stop or restrict the processing of personal data for certain purposes.
  • Withdrawal of consent: where your consent is required to process your personal data, you have the right to withdraw it, without this affecting the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights by contacting us using the details below. You will not be discriminated against for exercising these rights. Before processing your request, we may need to verify your identity, to the extent permitted by applicable law.

COMPLAINTS

If you have complaints about how we process your personal data, please contact us using the details below. Depending on where you live, you may have the right to lodge your complaint with your local data protection authority; for the EEA, a list of the responsible supervisory authorities is available at edpb.europa.eu.

INTERNATIONAL TRANSFERS

Please note that we may transfer, store and process your personal data outside the country in which you reside. If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country deemed to provide an adequate level of protection.

CHANGES TO THIS PRIVACY POLICY

We will update this Privacy Policy from time to time. We will post the updated Privacy Policy on the website and change the "Last updated" date.

CONTACT US

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, email us at info@exhal-fragrance.com or write to us at Via Chiavica 23, 36045 Lonigo (VI), Italy. For the purposes of applicable data protection laws, we are the data controller of your personal data.